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Personal Thoughts

as pertains to stuff that I don’t want to categorize but put here because I hate the “uncategorized” category.

Yeah, It’s June…

We got off light this year in May – it was one of the coolest Mays on record here in the Copper State – but triple digit temps go with Arizona like peanut butter goes with jelly (which will both be running out the sides of the bread).

So, it begins.  If it’s like last year, we won’t see reasonable temperatures again until, oh, Thanksgiving.

But it is, as they love to say, “a dry heat”.  And certainly it is.  In fact, last summer, I found myself laughing at myself one evening when I was sitting out by the pool after having been in for a swim and I starting feeling chilly even as the thermometer on the wall still read 115 degrees a little before 10:00 at night.  That dry air is great for evaporative cooling, for sure

Memorial Day

This isn’t really about Memorial Day.  It’s being written on Memorial Day.  I guess it kind of makes a connection to one aspect of Memorial Day though.  I’ve been thinking about the idea that one person really can make a difference.  I’ve been thinking about how the leadership of one person matters – or can if that one person recognizes that it matters.  This is something that I’ve come to realize only really quite recently.

I’ve found myself, recently, thinking of myself like George Bailey.  Specifically, George Bailey in the middle of the movie when he discovers that Bedford Falls is Pottersville and Mr. Gower actually gave the kid poison…

Why?  Well, almost three years ago, I made a decision about my life, my career and my future which not only turned out badly for me, but left a large number of people who trusted me, relied on me and respected me in a lurch.  Is it my fault that their situation got more miserable after I left?  No.  But I just can’t help but think that if I’d stayed where I was, all of our situations today would be much happier.

I have more than one Clarence the Guardian Angel in my life.  Unfortunately, I’ve not been very good at listening to them in the past.  Most, if not all, of them are a whole lot smarter than I am.  I should listen more.

When one looks at one’s decisions in life and starts toting up the pluses and minuses, one begins to realize where one could have made better decisions.  Can those decisions be changed now?  Of course not.  Each decision in life acts as a lesson taught – whether or not it is recognized as a lesson learned.  I’ve tried hard to learn from my prior decisions in order to make better ones in the future.  I guess I just need more practice.

Psychiatrists will tell you that when something is causing you distress, you can do one of two things about it – one internal, one external.  You can change how you feel about the situation or you can attempt to make a change in the situation itself.

My method has almost always tended toward the latter rather than the former.  So now, I find myself in a situation caused by my reactions to a situation which was caused by my reactions to a situation which was caused by my reactions to yet another situation a few years ago.  Am I in a “bad” place?  Heck no.  I have a great job, a decent roof over my head and a life that many would envy, certainly.  I have nothing to complain about – honestly.  Am I “happy”?  Well, that’s a whole other question.  I’m certainly happy that I have health and life and friends and family.  What little I can complain about is stuff I really have no right to.  It’s all whiny, selfish, unimportant, self-absorbed crap.  I’m in a city and state I don’t like.  I’m dealing with a climate I don’t like (and it’s not just the heat in summer … I never in a million years would have thought I’d ever get sick of sunshine – but I’m sick of it).  I run in to people around this place every day that I don’t like and I really miss my old friends.

And when two weeks ago, my home was burglarized … well, that didn’t help either.  That’s never happened to me before.  No matter where I’ve lived.

But, one thing I can say without doubt.  The actions and leadership of a single person can make a difference.  In some cases a huge difference.  I used to consider myself simply one cog in a large, immovable, unchangeable machine.  I used to hear compliments that people would make about my talents and abilities and slough them off – after all, I was raised in New England humility where you didn’t trumpet your accomplishments because you were told, confidently, that good, hard, high quality work would be rewarded on its own merits when seen by others.  I used to think that my presence – or any one person’s presence – on a project or on a team or in an organization wouldn’t matter one way or the other.  Sure, the team matters, but most teams don’t do very well or feel very good about themselves without a good leader – or a good coach.

I wish I’d come to realize this earlier and I wish I’d come to realize earlier that I am that good leader.  I am that good coach.  People have been telling me this for years.  Now, staring 50 in the face, my ears have finally opened to the news.

Rememberance & Thanks

helmets_flagI, probably like most people, have people in my life who are either currently in military service or who have served.

I, probably like most people, have people in my life who have been affected by war … some having given the last full measure.

And I, probably like many people, don’t give anywhere near the level of respect, love, admiration and thanks to these people that I should.

Paradoxically, many of the people in my life who are or have served would also bristle at the very idea of what I just wrote in that last sentence.

It is on this day, now called Veteran’s Day, formed after WWI as Armistice Day, that we as a nation pause to recognize those who have served in our armed forces.  Unlike Memorial Day, we honor all who have served – past and present, dead or alive, young or old, man or woman.  Today, we as a nation make it a point to thank our service people.  We hold parades and special church services.  Politicians make speeches.  People who do that sort of thing attach even more magnetic ribbons to their cars.

What I find curious, however, is the general approach that many of these people (at least the ones I know) take toward all of this public adulation – many of them just hate it.  I suppose to a certain extent, this is simply a reflection of how most of us are – reasonably humble about ourselves and uncomfortable with a great deal of praise.  It’s interesting to me to hear from these folks that they don’t feel right about the thanks and the praise.  They were just doing their jobs.  They were just following orders.  They were professional soldiers, sailors, Marines.  “What are people thanking me for?”

Maybe some of it is the idea of being singled out as individuals.  For most of these folks, they’ve spent their careers as part of a very large team.  They’ve gotten used to being addressed as a group.  Individual recognition, while fairly common, comes as the result of a direct action by the person, not just “for your service”.  Perhaps that’s part of it.  Perhaps the discomfort comes from being thanked by people in the general public, who generally have no idea what these folks have gone through or how they’ve lived, simply for being employed in the job they do.  It’s almost as it they feel like someone is thanking the girl at the checkstand of the local grocery store just for coming to work at 7:00 am.

I don’t know either.  I am not a veteran.  I’ve never served my country other than trying to be a good citizen.  So I’m in the category of the majority of the rest of the population who has no real idea how these folks have actually lived.  Oh sure, I’ve heard the stories -but the stories I’ve heard are all “civilianized.”  Spend a little time around a group of folks who have served together and you, as the full-time-never-served civilian will feel distinctly out of place very quickly – and not because these folks are mean or trying to be anti social – but merely because they have a jargon, a language, a set of common experiences that I can’t share … and most of it I don’t understand.  It’s no different than one of my non-technical friends sitting in a room full of Broadcast Engineers.

What I do know is that over the years, I’ve learned to temper the amount of thanks I send out to our veterans.  I appreciate their service and their sacrifice.  I am thankful that they have chosen a life of service and sacrifice.  But I stop short of just sending out blanket thank-you’s because the last thing I want to do is to make my friends feel uncomfortable.

But there are days when, I’m sorry good friends, I’m going ot be a bit more effusive about this.  Our service people and veterans have given much to our country and to people all over the world.  No matter how you feel about the politics of any particular situation these people are or were in, they chose to serve and they chose to do the job they’ve done.  For that, they absolutely deserve my thanks and the thanks of a grateful nation.  These are, in most cases, amazing yet quiet people who have dedicated their lives to the rest of us.

So, Veterans … thank you for your service.

Sorry if that makes you uncomfortable.

Big Concrete Tank in the Ground

pool-1001Roughly 9 hours of work gets the pool from nice and comfy to something that looks like it belongs on the set of a disaster movie…

The pictures represent two frames from the timelapse video that I’m assembling of the project.  It’s working well so far and as soon as I decide on the best way to post it or a piece of it, it’ll be available to view in all its speedy glory.

Again with Bank of Umm….

bankLast month it was no access. This month access was fine, but somebody hit the big reset button in the sky and made my bill pay go away…

It’s things like this that get my neo-digital Luddite blood simmering. This is what happens when systems become so complicated they’re almost impossible to manage. When software is managing software. These are the sorts of things that are the precursors to “SkyNet”.

I go to pay bills yesterday and discover that BofA had shut off my bill pay system. Nothing was wrong, there had been no hacks (that they’ll admit to), there had been no unusual activity on my accounts, etc. No, I appear simply to have been the victim of software managing software during a bank merger.

As many people know, Bank of America has been working a purchase of Countrywide Financial through the courts for some months now. Apparently, on September 30th, they did the final computer file and records merge to bring all those Countrywide customers on board with online banking.  In the process of doing that, I guess someone clicked the wrong thing or whatever and ended up hosing a bunch of existing online bill pay customers.

OK, fine.  I get this stuff.  This merger can’t have been easy – particularly given all the B.S. political crap that’s floating around the whole financial world right now.  But here’s the thing – it’s not the like WHOLE system was hosed and that I had to start over again – that would have almost been preferable to what did happen.  Here’s a quick timeline:

  • 9/21 – I get a letter in the mail from BofA informing me that they haven’t been able to send me online banking alerts because my e-mail address isn’t working.  It was, actually, and upon going in to my online account and sending a test e-mail, it worked fine.  The CSR’s at BofA couldn’t figure that one out.
  • 9/30 – BofA “accidentally” shuts down my bill pay and resets all the customized data in my online account settings back to “factory default” – nothing major with this, it’s mostly account nicknames I had set up and other “usability stuff”.  No data was lost, all pending debit card transactions are there, etc.
  • 10/3 – I go to pay bills and discover what happened on 9/30 and spend about an hour on the phone with BofA getting me access to my bill pay again.  “It can take up to 24 hours for this to take effect, so please check your online account tomorrow”…
  • 10/4 – I go to pay bills and discover that while bill pay has been turned back on, not all of my checking accounts are available as “pay-from” accounts – AND, payments that I had scheduled prior to the Wednesday meltdown had been cancelled.  Another two calls to BofA and here’s the part that makes me nuts … they can turn on the pay from accounts again, BUT, they can’t reinstate the scheduled payments that they canceled without my permission, without notification and without warning.  Well, heck, that’s OK – turns out I find out this morning that they still have my OREGON drivers license number on file.  I ask to change that and ……………… I have to physically walk in to a baking center to get my new license number recorded.

It seems to me that if a company, a bank, an insurance company or whomever is going to embrace online technology, then for cryin’ out loud embrace it all the way and do a better job of it.  Online, I can change my physical address and phone numbers, passwords, security questions, add and subtract payees to and from bill pay and initiate all manner of transfers and payments from accounts both inside and outside of BofA – but I have to go to a bank and show a teller my driver’s license “for security purposes”.

It almost (almost) make you want to go back to just writing checks and dropping them in the mailbox.

Construction begins

Backhoe_clipartWhile architectural design work continues on the house, the swimming pool, unfortunately, can wait no longer. The leak in the pipes underground is getting worse by the day and has to be dealt with.

So, the plunge – so to speak – is about to be taken. I’m in the process of completing an agreement with Shasta Pools to remodel the see-ment pond and bring it up to 21st century specs.

I was looking at adding a spa at the same time, but doing that would literally double the cost of the work and almost triple the timeline due to permitting and a bunch of work I’d have to get done on the house itself (like relocating the electrical service entrance) before digging could start.

I figured that the extra $$ would better be put toward the roof, the kitchen, the garage, the new bathrooms and other things.  Instead of a spa, I’ll put in a nice landscape water feature later on.

I’d love to delay this, but one has to accept that a swimming pool is a major asset on the property and that I can’t let fall in to disrepair, lest it become far, far more expensive to fix later on.  This pool is what sold the house to me and it’ll be a center piece for the next owner as well somewhere down the road.  It’s a great old, BIG pool that was built back in 1971.  They don’t make ‘em like this one anymore, so it’s a really nice thing to have in the back yard … especially on our 110+ summer days!

So now this project has officially entered “design-build” territory where construction work will be underway while design elements are still being worked out.

This is going to be fun!!

Drip … drip … drip …

Rendering by Architect W. Brent Armstrong

Rendering by Architect W. Brent Armstrong

Well, OK, I guess water leaking underground doesn’t actually go “drip…”

I have discovered one of those things in life that you always knew was a possible issue, but perhaps weren’t planning to have to deal with – or at least hoping that it’d be a while.

My new-to-me house here in Phoenix has a really nice, large, swimming pool in the back yard. It’s vintage 1971 and has held up really well over the years, having had one facelift back in 1989 according to the files.

It also developed a leak back in 1997 which was repaired.

The pool also has an in-floor popup cleaning system. 9 popup cleaning heads which keep the whole pool looking really nice in between weekly cleanings. Well, when one has plastic pipes buried under concrete 7 feet down under the weight of over 27,000 gallons of water …..

The pool has developed a new leak. The last one was fairly easy – it was located in one of the skimmers at deck level. No big deal – cut out the old skimmers, install new ones, good to go. This time, the leak has been traced to some place under the pool – in the cleaning pipe circuit at the deep end. A repair means completely draining all 27,000+ gallons, then jackhammering up the concrete, repairing the pipe, putting the concrete back and on and on.

The pool will be part of the house renovation. So, as part of that, its time to just flat abandon the in-floor cleaning system. Plastic pipe buried under there now for nearly 40 years – well, it’s probably the better part of valor to just eliminate it.

So now the conundrum is – shut down that one cleaning line, patch over the outlets and deal with it in a couple of years or get the whole pool project done first, before tackling the house? Somewhere along the way, the money has to be spent anyway, so my inclination at this time is to get the whole pool project done at once some time before next summer. It’s the single largest project in the mix that’s “all pro” as far as the labor and such needed to get it done. Many parts of the house (wall framing, demolition, plumbing rough, etc.) I can handle myself – I can’t tear down and re-gunite a swimming pool myself!!

I keep reminding myself that this renovation is going to be a marathon, not a sprint.

The wonders of online banking … not?

bankI’m a big fan of online banking.  Couldn’t live without it.  99.9999% of the time it works perfectly and causes no problems.  Until, of course, today when I went to pay bills and ended up on the phone with Skippy the Wonder Kid in online banking support because the site refused to accept my normal username and password and was behaving otherwise oddly.

Not being completely sure if I had become the victim of a URL redirect weapon or if the recent cache, history and password clear out that I had done in Firefox was causing the problem, I was more than a little spooked.

Very, very long story short – after nearly two hours of messing around, Skippy’s supervisor was put on the line.  For whatever reason, she had me uninstall my Flash player (for which, you need to download a Flash player uninstaller from Adobe – don’t even get me started on THAT one…) and upgrading to the latest version … and setting all of my username, password, site key and account nicknames up all over again (thank goodness all my bill pay payees hadn’t been wiped, nor any other access to accounts, etc.) lo and behold, I once again had full access and could once again start sending out money.

Ms. Supervisor and I were not sure whether it was something that Skippy did, or the upgrade to Flash 10, a combination of both or neither one that did the trick.

I know one thing – I’m not at all sure I’m completely comfortable in a world where access to my bank accounts is dependent on which version of Adobe Flash Player I’m running.

If online banking weren’t just so darned handy!

Worst. Soap. Design. Ever

I’ve been on a quick business trip to Las Vegas to do a technical survey on our TV station there.

One of my engineers and I stayed at the Sunset Station. This is where I discovered that it’s possible to screw up something as simple as a bar of soap.

The soap is in the shape of a half-cylinder. The flat side of the soap, however, is SO flat that it sticks quite solidly to any flat surface when wet. Put it down on the shelf in the shower, then just TRY to pick it back up again – wet hands, wet soap, flat side stuck to the shelf …

You learn really quickly to set the bar down flat side up…

Indeed, hello world

This is a new direction for me. I am new to this whole blogging thing. You’d think that as a commercial broadcast television engineer, iPhone in hand, and a long time and heavy user of this inter-web thingy here, I’d have started doing this some time ago. I have, after all, maintained MisterEd.com, the static website, for over a decade now. I read a number of other blogs and things that arrive daily via RSS. I have a Twitter account. I have a Skype account.

Why no blog from me to date? Can’t say really. And who knows, maybe this lasts six months and I get tired of it and move on. I’m like the wind that way.

Ed